• Using Lightcatch
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iPhone Users-All Photos Option Needed

Lightcatch needs the All Photos option selected to make alerts and comments with images.

1. Open Settings
2. Type Lightcatch in the search bar

3. Click 'Lightcatch', then 'Photos'

4. Select 'All Photos'

If the above steps do not solve this issue this is a great article explaining what else may need to be done.