Login Troubleshooting

Create an account and get started. Step by step guide

While downloading the app for the first time you will see the Sign Up and Sign In buttons like below.

(If you have already signed up an 'account' is created and you just need to Sign In.)

Step 2 - Sign Up

The Account creation or Sign Up screen.

Sign up button flow

Step 3 - Email Confirmation

Next a popup informs you to check your email account to activate the account. Without completing this step, you won't be able to log in to the app.

A user will receive an email with a confirmation link. By opening the email and clicking on the link, a user will activate their account.

By clicking on the confirmation link in the email, you will have two options:

Open the browser to activate the account

Open the Lightcatch app to activate account

If a user chose the Lightcatch option, a user will see the popup attached on the left.

This popup will appear over the the Welcome screen.Popup structure:

Illustration of “success”

Description

OK button

The main goal of this popup is to inform the users that they have successfully completed the email confirmation and can sign in and start using the app.

Once the user clicked on the OK button, a user gets to the Welcome screen